Apprentice Support Worker

£5.28 - £11.44 Per Hour

Certitude London | Apprentice Support Worker | Camden / Hounslow

About Certitude

Certitude supports people with learning disabilities, autism, and mental health needs. We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

We recognise that everyone, regardless of their personal history, possesses talents, abilities, and personal qualities. Through a focus on individual strengths, abilities, and capabilities, our person-centred way of thinking and working helps people supported and colleagues in inspiring hope.

Our Values and Behaviour framework helps us in achieving our vision and mission by fostering a diverse and inclusive culture in which everyone collaborates to achieve great results for the people we support.

The Role: Apprentice Support Worker

The role of an Apprentice Support Worker is to enable the people we support to manage aspects of their daily life to maximise the individual’s independence and enable them to be part of their communities, whilst you learn about the role of support worker and work towards your qualification in Health and Social Care.

Your role will include:

  • Building great relationships with the people we support and the people important in their lives (families, other colleagues, and external professionals). Know their skills, interests, qualities, strengths, ways of communicating and aspirations and ensure the individualised service they receive plays to their strengths; helps them overcome barriers and achieve their goals.
  • Ensuring people are supported in everyday tasks in a respectful way that meets their individual needs and preferences and enables them to do as much as possible themselves and gives them as much choice, control and involvement as possible – whether it is assistance to eat, wash, enhancing their mobility, providing medication, communicating their needs, working out their money, getting in touch with friends, taking part in classes, or linking with the community.
  • Balancing and creating opportunities for people to try new things and make choices for themselves with the need to ensure people are safe and risks are well managed.
  • Ensure all the plans and records relating to people are accurate and up to date using respectful language which allows people to see what progress is being made against goals; track areas of concern (e.g. health) and take action as agreed.
  • Supporting people to have their own voice heard wherever possible and where needed speak up for them and their interests e.g., when out and about, with other professionals, within the team. Consistently look to find ways to ensure people have as much power and control over their lives as possible.
  • Working in a consistent and positive way with local managers and other team members to ensure people get a great service from the whole team at any time. Ensure all organisation policies and specific agreed ways of working in the service are followed e.g., that specific support plans are being followed up, that medication processes are being adhered to, that money is managed effectively, that health and safety practices are carried out.
  • An ability to use information technology (including a computer) to complete appropriate documentation in required formats and compile detailed written reports to a good standard.
  • An ability to communicate clearly to people we support, colleagues and other professionals all the while following procedural guidelines and understanding the nature of confidentiality. Reflecting on own practice, seek feedback on own performance and participate fully in One to One and Annual Review meetings with the Manager. Ensure all mandatory training is completed in a timely way and demonstrate openness to developing new skills and knowledge and trying new ways of always working and being a positive representative of Certitude.

What we can offer you:

  • The training, development and coaching support to ensure you feel confident delivering the quality of support work we think people deserve and to support your professional development
  • A clear and structured plan to support you in achieving your Level 2 Apprenticeship in Health & Social Care with London South East College, with potential to progress to Level 3 upon completion
  • The National Living Wage for your age 
  • Up to 25 days annual leave + bank holidays
  • 24-hour Employee Assistance
  • Eye care voucher & Perkbox (employee benefits platform - for wellbeing and discounts)
  • Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
  • Enrolment onto a pension scheme 

Do you want to be a Support Worker at Certitude? Complete and application today and one of our friendly Early Careers team will be in touch.